Common queries answered

Frequently asked Questions

  • Local products: Delivered within 3–5 business days
  • International products: Delivered within 7–14 business days

We accept returns or exchanges within 7 days if the item is damaged or if a wrong item was delivered.
Customers are responsible for the return shipping cost.

Please contact us at [email protected] within 24 hours of placing your order. After this window, changes may not be possible as your order could already be in processing.

You can track your order anytime by visiting the Track Order page on our website.

Not always. Since we offer both local and international products from different locations, your order may arrive in multiple packages.
Local items are usually delivered earlier than international items.

Still need help?

Get in touch with us

EmEm.lk
C/O: Azil Mohamed Akram
Mohideen Mosque Road
New Kattankudy – 03
Batticaloa
30100
Sri Lanka
0753627537

[email protected]

Easy 7 days returns

7 days money back guarantee

International Warranty

Offered in the country of usage

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