Overview
Our refund and return policy is valid for 7 days from the date of delivery.
If 7 days have passed since you received your order, unfortunately we cannot offer a refund or exchange.
Eligibility for Returns
You are eligible for a return or exchange only if:
- The item arrived damaged, or
- The wrong item was delivered
To be eligible for a return:
- The item must be unused
- It must be in the same condition as received
- It must be in the original packaging
Non-Returnable Items
The following items are not eligible for return or refund:
- Health, hygiene, or personal care items
- Items damaged due to misuse or normal wear and tear
- Items returned after 7 days from delivery
To complete your return, we require a receipt or proof of purchase.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your returned item is received and inspected:
- We will notify you via email about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within a few business days (processing times may vary by bank or payment provider).
Late or missing refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your card provider as processing may take time.
- Contact your bank for confirmation.
If you’ve done all of the above and still haven’t received your refund, please contact us at:
📧 [email protected]
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are damaged or incorrectly delivered.
To request an exchange, please contact us at:
📧 [email protected]
within 7 days of delivery.
Shipping Returns
- Customers are responsible for return shipping costs.
- Shipping charges are non-refundable.
- We recommend using a trackable shipping service, especially for higher-value items.
- We do not guarantee receipt of returned items without tracking.
International & Local Orders
Since we offer both local and international products, delivery times and return handling may vary depending on the item’s origin.
Need help?
If you have any questions about refunds or returns, contact us at:
📧 [email protected]